When thinking about customer touchpoints, it can be easy to focus all your attention on external communication. However, that discounts a vastly important aspect of customer relations - the education [...]
As news of lead concerns in cities such as Newark dominate headlines, we're continuing to learn more about how deeply this issue affects many communities across the country. Here [...]
Governor Eric Holcomb announced several new appointments to state boards, commissions, and tasks forces, including appointing 120WaterAudit CEO & cofounder Megan Glover to the Governor's Workforce Cabinet. Glover is the [...]
We monitored policy and legislative trends in 5 key areas of drinking water to provide an up-to-date snapshot of what’s happened this year, and what’s likely to change in the [...]
At each level, we need to support the data platforms and programs for our citizens and our children. FLINT MI, July 31, 2019 -- Water Quality Testing Expert, 120WaterAudit CEO [...]
Managing lead in our drinking water is a challenge for many systems across the nation—not to mention, Canada, UK & Australia. The reality is that water quality is fluid, changing [...]
One of the most important shifts happening in water is thinking of those who serve as "customers" rather than "ratepayers." Doing this requires you to evaluate each touch point you [...]
There’s a lot of buzz these days around the Digital Transformation of “this” and the Digital transformation of “that” - but what does it actually mean in practice, and specifically [...]
Under the new Water Infrastructure Improvements for the Nation (WIIN) Act, over $40 million dollars in funding is on the table to assist with testing for lead in drinking water [...]
