When thinking about customer touchpoints, it can be easy to focus all your attention on external communication. However, that discounts a vastly important aspect of customer relations - the education [...]
As news of lead concerns in cities such as Newark dominate headlines, we're continuing to learn more about how deeply this issue affects many communities across the country. Here [...]
Governor Eric Holcomb announced several new appointments to state boards, commissions, and tasks forces, including appointing 120WaterAudit CEO & cofounder Megan Glover to the Governor's Workforce Cabinet. Glover is the [...]
We monitored policy and legislative trends in 5 key areas of drinking water to provide an up-to-date snapshot of what’s happened this year, and what’s likely to change in the [...]
Water Quality Testing CEO: Drinking Water Quality, Public Health and Water Affordability Should Be the Agenda of Elected Officials at the Federal, State and Local Level.
At each level, we need to support the data platforms and programs for our citizens and our children. FLINT MI, July 31, 2019 -- Water Quality Testing Expert, 120WaterAudit CEO [...]
Diagnosing the cause of increases in lead is complicated. Add Manganese to the list of potential complications.
Managing lead in our drinking water is a challenge for many systems across the nation—not to mention, Canada, UK & Australia. The reality is that water quality is fluid, changing [...]
One of the most important shifts happening in water is thinking of those who serve as "customers" rather than "ratepayers." Doing this requires you to evaluate each touch point you [...]